Coordinator, Information Technology Center

Job Title Coordinator, Information Technology Center
Department Library ZSR
Requisition Number 06020
Job Category Staff
Job Type Full-Time
Work Location Reynolda Campus
Internal Applicants Only? No
FLSA Status (Overtime Eligibility) Exempt
Salary Grade
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For non-exempt salary range schedules,click here.

BB1
Hiring Range Commensurate with qualifications
Subject to Grant/Contract Funding? No
Months Per Year 12 months
Hours Per Week 37.5
Scheduled Hours 8:30AM-5PM
Comments to Applicants
Position Summary Manages day-to-day operations for the Library's Information Technology Center (ITC), including the service desk, multimedia lab, computer lab, screening room and copier center. Provides training, instruction and support for multimedia production. Responsible for managing the production component of library digitization initiatives. Manages, hires, schedules and evaluates 20-25 student assistants. Is a member of the Research, Instruction and & Technology Services team.
Essential Functions * Manages day-to-day operations for the Information Technology Center (ITC), including the ITC service desk, multimedia lab, computer lab, screening room and copier center. Collects, analyzes and reports data relating to ITC operations.
* Provides technical support and instruction on multimedia production for students, faculty and staff.
* Manages, hires, schedules and evaluates 20-25 student assistants. Provides and coordinates student assistant training as required. Manages and tracks student assistant payroll for all Technology Services student assistants.


* Responsible for technical oversight, coordination and collaboration for production component of library digitization initiatives including digital objects and descriptive metadata. Trains and supervises student assistants and staff involved in digitization project work. Develops technical documentation relating to digitization project implementations and uses it to ensure quality control of projects.
* Troubleshoots technology problems for patrons. Participates in on-call nights and weekends rotation for emergency technology support to the library. Participates as part of a team that supports a broad range of electronic products, services and hardware throughout the library.
* Participates in outreach, marketing, assessment and other library initiatives. Contributes cooperatively to library-wide initiatives. Participates in departmental, team and library-wide activities. Serves on library and University committees.
* Performs other related duties as assigned.
Education/Experience Bachelor's Degree required plus one year related experience. Experience managing digitization production required. Experience developing streaming audio and video applications preferred. Experience working in an academic library preferred. An equivalent combination of education and experience may be accepted.
Knowledge/Skills/Ability * Ability to manage and execute multiple projects concurrently, to set and meet deadlines, and to adapt to new and changing situations, priorities and technologies.
* Strong user-centered commitment to information technology, public service and user satisfaction.
* Proficiency with standard multimedia production software applications including image and video editing software; ability to learn new software applications as needed
* Initiative, energy, enthusiasm, and commitment to supporting the academic needs of students and faculty at a liberal arts university and to working with diverse groups of individuals including faculty, students and staff.
* Knowledge of best practices for current digital library standards for digital object creation and description
* Ability to manage digital production workflow
* Knowledge of current and emerging technologies
* Ability to teach technology training classes.
* Ability to supervise student assistants.
* Ability to troubleshoot hardware/software problems on public lab computers and peripherals.
* Excellent communication (oral and written) skills, interpersonal skills, and organizational skills; attention to detail and accuracy.
* Ability to demonstrate problem solving skills.
* Strong initiative and ability to function independently and as a contributing member of a team.
* Ability to work occasional non-standard hours.
Physical Requirements Medium work. Climbing, stooping, kneeling, crouching, crawling, standing, reaching, walking, fingering, lifting, grasping, talking, hearing. Close visual acuity. Subject to inside environmental conditions.
Job Open Date 10-27-2008
Job Close Date Open Until Filled